Refund policy

We want you to be happy with your order. If something isn't right, contact us at info@jarrah.ae or on WhatsApp at +971 56 699 8833 and we will arrange a return, exchange or refund.

Return window. You have 14 days from the day you receive your order to request a return.

Condition. Because we sell food products, items must be unopened, unused and in their original sealed packaging to be eligible. We cannot accept the return of an opened jar unless the product is faulty or was damaged in transit.

Damaged or wrong items. If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery with a photograph and we will replace it or refund it in full, including delivery.

How to start a return. Contact us with your order number and what you would like to do. We will confirm the return method and, where a collection is needed, arrange it with you.

Refunds. Once your return reaches us and is checked, we will refund the original payment method within 14 days. Card refunds can take a further few days to appear, depending on your bank. Cash-on-delivery orders are refunded by bank transfer.

Delivery charges. Delivery charges are refunded when the return is because of a fault, damage or an error on our side. For a change of mind, the original delivery charge is not refunded.